Privacy Policy

Last updated:

Introduction

At Candlenyaroma, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order for our products
• Contact us through our contact form or email
• Subscribe to our newsletter or marketing communications
• Request customer support
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (processed securely through third-party payment processors)
• Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

This information is collected using cookies, web beacons, and similar tracking technologies. For more information about how we use cookies, please see our Cookies Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery
• Communication: To respond to your inquiries, provide customer support, and send you information about your orders
• Marketing: To send you promotional materials, newsletters, and special offers (with your consent, where required by law)
• Website Improvement: To analyze website usage, improve our website functionality, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect, prevent, and address fraud, security issues, and other illegal activities
• Business Operations: To manage our business operations, conduct analytics, and make business decisions

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Shipping and delivery companies
• Email service providers
• Website hosting and analytics services
• Customer support services

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as court orders or government agencies.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use industry-standard encryption technologies and secure protocols to protect sensitive information, particularly payment information. We regularly review and update our security practices to address emerging threats.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information
• Objection: The right to object to processing of your personal information
• Restriction: The right to request restriction of processing
• Portability: The right to request transfer of your information to another service
• Withdrawal of Consent: The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and browsing behavior. You can control cookies through your browser settings. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our website, you consent to the transfer of your information to these countries.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Candlenyaroma
10930 Wye Dr #101
San Antonio, TX 78217
United States
Phone: +1 (210) 587-7712
Email: info@candlenyaroma.world

You can also reach us through our contact page.